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Stella Books is a PBFA
member - click on the image above for more information.
Below are some of the comments we have received from our customers. We always welcome feedback from our customers - please contact us using the details on our contact page.
I am very pleased with your honest, efficient service and helpful, friendly communication.... My wife and I also appreciated your color brochure. What a charming location you have for your business setting. Also it is plain to see that the staff are all very happy, aimable people. D.K.M. Canada
Just a quick email to let you know our latest book order arrived safely today, beautifully presented and packaged as before. Many thanks for the care taken and the efficiency of your service. It is much appreciated. We will continue to check your website to see if there are any other books we have not yet purchased and look forward to doing business with you again. A.F. Australia
Hi just to confirm receipt of my order. Can I say that your service exceeds excellent in my estimation and the book was exactly as described re condition and superbly packaged. Well done I shall certainly be buying from you in future. D.A. UK
Lovely looking website. A pleasure to receive it (your newsletter). Have passed it on to some friends. J.M. Canada
Just a quick e-mail to let you know my book has arrived, beautifully packed and in excellent condition. I didn't expect the dust jacket to be in a removable laminated sleeve, that shows attention to detail which is much appreciated. I have been looking for this particular edition for a considerable time and I'm really pleased you were able to help. I'd just like to finish by saying that I have never had better dealings with any book seller, ever. Now that I have found you, be assured I shall be back when the need arises. M.S. UK
Thanks for the info. regarding despatch of my order. Once again, many thanks for a first class service and may I compliment you on your excellent website. R.S. UK
I would just like to say, how useful, I find the pictures of the book covers. I appreciate to do this for all your stock would probably be an enormous task but sometimes the descriptions are very similar and to see the cover has saved me on many occasions, from purchasing a book I already own. I also, love receiving your newsletters. J.C. UK
Thank you for the message concerning this order. My book arrived today, and I am very pleased with it, just as with the previous Annual I ordered from you recently. What particularly impresses me regarding Stella Books is the high standard of accuracy you apply to the descriptions of books you offer for sale. R.P. UK
I have received the books as noted below this morning. I am very pleased with them. I cannot praise your company enough. Your customer service has been excellent. Thank you and your staff very much on my behalf also at Stella Books. P.J. UK
Both packages arrived first post yesterday in perfect condition. That is total transit time of about 19 hours, I guess, from order to delivery. Brilliant service. Thank you very much. M.L. UK
Your ordering system worked very well and I extend my thanks for your prompt and pleasant service. Best regards, G.J. Canada
The book arrived this morning in wonderful condition. Thank you so much for your excellent service and for the additional information about buying books on the internet. I hope to use your service again. T.S. UK
Many thanks for your efficiency in keeping in touch with your customers. Best wishes. V.B. UK
I looked at your website and it is quite a treasure of wonderful books being given a second life!... The website is strikingly clear with so much information! C.S. USA
Dear Adam and all your wonderful colleagues -- Thank you for dealing so wonderfully with your customers about your website problems. I am not surprised -- your communications are better than any company I know -- but I do not take you for granted. I don't order often -- I try to restrain the impulse to have books shipped to me here in Vermont, USA -- but I relish your emails and your catalog. You have succeeded in making a very distant customer feel valued and welcome. Great work. H.G. USA
(Re Website back online) Excellent! Thanks, by the way, for the great wildlife photos with your regular emails. Best wishes, H & A. L. UK
(Re website outage) Thank you for letting me know. I am really sorry that this has happened to the only shop and service in Britain that is unique in its exemplary customer service. I hope this problem will be resolved for you shortly and ensuring you of my utmost admiration in all that you do. Regards and much respect. D.S. UK
This is not an enquiry but a commendation. Having ordered the above volume on Thursday afternoon I was astounded to receive the item on Friday morning! I am extremely delighted with the condition of the book and congratulate your team on its efficiency. W.R. UK
Order arrived safely... Thanks for the prompt response. I will keep your address to hand when I need to try and order books which are not easy to obtain. Thanks for the great service. R.E. USA
Thank you also for the leaflet about your shop - looks great! This has been a great buying experience and hope to buy from you again. P.P. USA